LAST MODIFIED February 2019
Thank you for your purchase. We hope you are happy with our purchase. However, if you are not completely satisfied with our purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return and refund policy.
Returns
We offer a full 30-day return / refund period for our products.
All returns must be postmarked within thirty (30) calendar days of the date on which the product was delivered to the specified shipping address. All returned items must be in new and unused condition, with all original tags and labels attached. We do not accept returns for opened and used products.
Return Process
Step 1: Request a Refund
To return an item, please contact our support team by sending an email to support@thriveflower.com to obtain a Return Merchandize Authorization (“RMA”) number.
It is important to request a RMA for your return as may not be able to process your return and issues a refund if an RMA number is not included with the returned product.
Include the following in your email:
a) In the subject line, put “Refund Request”, then include your order number.
b) Include your full name, phone number, email address, and best time to reach you.
c) Please describe in detail the reason you are requesting a refund.
Step 2: Send us your return package
After receiving a RMA number, place the item(s) you with to return, securely in its original packaging and include your proof of purchase, and the issued RMA number, and mail your return to the following address:
Thrive Flower, LLC, 216 Virginia Ave. Wilmington, DE 19805
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return, as we are not liable for lost or damaged return packages.
Important: DO NOT REFUSE DELIVERY ON YOUR PACKAGE. Refusing delivery is not the proper way to return your order for a refund. Refused packages may be lost or become otherwise unidentifiable, and as such are ineligible for a refund. We cannot process or refund packages marked “Return to Sender”. DO NOT REFUSE DELIVERY ON YOUR PACKAGE. Refusing delivery is not the proper way to return your order for a refund. Unidentifiable packages will be held up to 14 business day.
When returning your package, use a shipping method with delivery confirmation or signature confirmation. We are not liable for lost or stolen return packages. You, the customer, is responsible for the costs of returning any product. Again, we are not liable for your return items until delivery of your return package is accepted. Returned products must be received within ten (10) days after we receive your request.
Once your return is processed you will receive an email confirmation of your return/refund and credit issued.
***YOU MUST OBTAIN A DELIVERY TRACKING NUMBER FOR YOUR RETURN SHIPMENT***
This is for your protection. In the even that we have not received your return shipment, without a tracking number there is no way to tell where your package is or if it was even delivered to the proper location. With a tracking number, YOU will be able to verify where and when the package was delivered. WE ARE NOT LIABLE FOR RETURNS UNTIL WE SUCCESSFULLY RECEIVE YOUR COMPLETE RETURN PACKAGE.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow for at least five business days from the receipt of your item(s) for us to process your return. Refunds may take as much 10 business days be post, and as much as 1 – 2 billing statement cycle(s) to appear on your credit card statement, depending on your credit card company. We will notify you via email when your return and/or refund has been processed.
Refunds for canceled orders are upon processing of your return, credited back to the original credit card. Refunds will be in the amount of the products ordered. Express shipping charges are non-refundable.
Order Modifications
Should you desire to change or modify your order, you must do some before 5:00 pm EST of the business day on which you placed your order. Order modification requests include canceling an order, changing the shipping address of an order, adding products to an order, removing products to an order, and the upgrading or downgrading of the selected shipping method. Due to fulfillment time-frames, order modifications and cancellations cannot be processed after 5:00 pm EST. Orders placed after 5:00 pm EST cannot be canceled or modified prior to shipping.
Exceptions
For defective or damaged products, please us at our customer service number to arrange for a product exchange or a refund.
Questions
If you have any questions concerning our return policy, please contact us at support@thriveflower.com.
