Are you actually selling real THC products?
Where are you located?
Why did my same day delivery order get cancelled?
Same day delivery orders are now delivered by our own fleet of drivers and most of the time will cancel because of the following reasons: invalid/expired ID, customer was not present to receive order, customer entered the incorrect address or typo in address, customer entered incorrect phone number, or simply did not answer phone or door when the driver was trying to deliver.
When this happens, the driver only waits 5 minutes for you to answer them upon delivery and has to move onto the next delivery because we have a lot of orders to deliver. If you miss the delivery driver for any of the reasons above, we must charge you an additional $15 for redelivery: https://thriveflower.com/same-day-terms/
If there is a different reason your same day delivery ordered cancelled, we have to conduct a deeper investigation into the issue and if the reason violates our same day delivery policy.
When you order same day delivery, be present for delivery with a valid 21+ ID matching your order shipping details, watch the live tracking, and answer the driver’s calls. Very simple and there won’t be issues.
How do I apply free shipping?
Orders over $75 are eligible for free shipping. Choose the free shipping option at checkout in the shipping selection drop down menu. Please keep in mind our system factors in any coupon codes used at checkout so the free shipping option will show if your order subtotal is $75 or over AFTER any coupon codes are applied.
How do I find my order tracking number?
After you have completed your purchase, a confirmation email for your order will be sent immediately to the email you entered on your order. When your order is shipped out, you will receive another order shipment confirmation email with your tracking number listed at the top.
How Do I Get Same Day Delivery?
To order same day delivery, choose “same day delivery beta” at the shipping drop down menu during checkout.
Same day delivery is only available for Philadelphia zip codes.
We now have a big banner on the top of our website saying if we are open (green) or closed (red) for same day delivery. If you do not see the option for same day delivery, make sure your shipping information is entirely filled out.
What Are Same Day Delivery Hours?
For our new beta version 2 of same day delivery, we typically accept same day delivery orders 10am-7pm, but it’s subject to change. If you are unsure, you can check the banner message on the top of our website or you can message our chat by clicking the bubble in the bottom right corner.
We now operate in 3 different delivery batches with our own driver fleet. Here are the usual delivery time slots: 1-3pm, 3:30-5:30pm, 7-9pm
You can select what time slot you would like your delivery to be in at checkout!
Can I Schedule a Certain Delivery Time for Same Day Delivery?
Yes! With our new same day delivery beta version 2, you can select one of the time slots for delivery batches available at the checkout page under the shipping options.
How Do I Track My Same Day Delivery?
Once a same day delivery order is placed, we will connect your order with a driver when it comes time for the time slot you selected at the checkout page. Once a driver connects to your order, you will receive a text message to the phone number that you entered on your order details with an live tracking link. The delivery driver will call you when they arrive at your address. You must have a valid government issued ID upon delivery stating you are 21 years of age or older.
Do I Need An ID For Same Day Delivery?
Delivery drivers will check your ID during delivery to ensure you are at least 21 years of age.
How Do I Know My Order Went Through?
When your order is processed you will receive an email confirmation. You will receive another email with tracking information when the order is shipped. All orders are shipped same day as long as they are placed before 4pm EST Monday – Friday.
Why is My Coupon Code From the Pop Up Message Not Working Now?
The coupon code you receive when entering your email in the pop up form to sign up for our newsletter is a one time use code only. Some customers run into the problem that they enter the coupon code at the cart/checkout page, then they back out of it to change or add something to their orders.
When this happens, our system just automatically counts this as a “use” to the code. If this happens to you, simply reach out to us on the website chat box and we’ll fix it for you.
Why Can't I Sign into My Loyalty Rewards Account When I Know I Have One?
Sometimes customers create their loyalty rewards account from clicking the purple “My Rewards” tab on the bottom left corner on the screen. This is a website plugin that is separate from the backend of our website that registers customer accounts made at the checkout page.
So if you try to sign into your account from the “My Account” menu tab and you’re having trouble, try signing into your account through the purple “My Rewards” tab on the bottom left corner of the screen. If you try to sign into your account from the “My Rewards” tab and you’re having trouble, try signing into your account through the “My Account” menu tab.
If you are still having trouble after this, you can reach out to us and we’ll help fix any issues.
Our Frequently Asked General Product Questions
How do I know which type of product to choose? (Example: Gummies, Oil Tinctures, Smokeables, Topical Creams)
You should consider what your goals and preferences are when taking a cannabis product. Topicals are best for on the spot pain relief. Smokeables, edibles, and tinctures can be used for all types of reasons, but they affect you in different ways. The effects from smokeables are felt instantly, but their effects don’t last as long as edibles or tinctures. Edibles and tinctures can take up to 2+ hours for the effects to be felt, but their effects can last upwards of 6 hours. Many of our gummies are vegan as well as our tinctures.
What is the difference between Delta 8 and Delta 9 THC?
Both Delta-8 and Delta-9 THC will produce a psychoactive high. Delta-9 THC is the predominant cannabinoid found in marijuana. Delta-8 THC is said to have slightly less potent effects than Delta-9 THC. This means that a 10mg Delta-9 THC gummy will be stronger than a 10mg Delta-8 THC gummy. The catch is that Delta-8 THC products are cheaper than Delta-9 THC products so you can get more for less.
How do I know how much to take/How do I know how to dose?
This question does not have one definite answer. We go by the saying: “start low and build up slow”. You can always take more, but you can never take less. For CBD, we suggest beginning with about 10-20mg. For THC we suggest beginning with 5mg. If you are using smokeables, try just 2 puffs and wait 30 minutes to see how you feel before taking more. If you are taking edibles, wait at least 3 hours before taking more. The classic mistake people make is taking an edible, feeling like it is not working, then taking more, then it all hits you at the same time. As we say: “start low and build up slow”.
Which gummy is best for me?
This is a very personal choice and depends on a number of factors. CBD gummies will not produce any high. Delta-9 THC gummies will produce a medium strength high, but they also contain 100mg of CBD in each gummy. Delta-8 THC and HHC Gummies are our strongest gummies and will produce a significant high. We suggest beginning with ⅕ of a gummy and waiting 6-8 hours before taking any more.